Help Center
Guides, video tutorials, and documentation tips to help you capture the right evidence and file a clean claim.
Step-by-step guides
Detailed walkthroughs for every supported claim type, from trip delay to rental car.
12 guides
Video tutorials
Short screencasts showing how to upload, confirm, and download your claim packet.
8 videos
Documenting disruptions
How to photograph receipts, capture delay notices, and keep clean evidence.
10 tips
Detailed guides
Filing a trip delay claim
What counts as a qualifying delay, which receipts to save, and how Churo matches your card.
6 min read
Filing a baggage delay claim
Documenting essentials purchased while your bags were delayed, and the timing rules.
5 min read
Filing a trip cancellation claim
What proof of cancellation you need and how to document non-refundable costs.
7 min read
Rental car damage claims
Organizing the rental contract, damage photos, and final receipt into a packet.
8 min read
Connecting Gmail for auto-import
How Churo finds travel emails and turns them into proposed trips you verify.
4 min read
Understanding your coverage rules
How Churo maps your card to its Guide to Benefits and shows source citations.
6 min read
Video tutorials
Uploading documents from your phone
Confirming extracted facts
Downloading your claim packet
Tips for documenting disruptions
The evidence you capture in the moment is what makes a claim filing-ready. Here is how to do it right.
Photograph receipts immediately
Capture the full receipt with the merchant name, date, and total visible. Churo extracts the amounts, but a clear photo is what your benefit administrator needs.
Save every delay and cancellation notice
Forward airline emails to Churo as soon as you get them. The timestamp on the original notice is often what proves the delay.
Note the time the delay started
Most trip delay benefits start after a set number of hours. Record when the delay began, not just when you were rebooked.
Keep the original booking confirmation
Your itinerary proves what was paid and when. Even after a disruption, keep the original confirmation alongside any rebooking.
Match expenses to covered categories
Meals, lodging, and transit are commonly covered. Churo flags which expense categories your card includes.
Confirm before you submit
Churo prepares the packet, but you review every extracted fact. Confirming accurate values is what makes the packet filing-ready.